Wipro Partners with Microsoft to Deliver Global Legal Process Outsourcing Efficiencies
June 14 2010 - 8:14AM
Business Wire
Wipro Technologies, the global IT services business of Wipro
Limited (NYSE:WIT), today announced that its Business Process
Outsourcing division has partnered with Microsoft Corporation to
provide global Legal Process Outsourcing (LPO) for Microsoft’s
Intellectual Property (IP) portfolio.
In July 2008, Wipro began providing U.S. Patent and Trademark
filing and docketing services to Microsoft’s Intellectual Property
& Licensing group. Microsoft previously had used a mix of in
house resources, outside law firms and offshore vendors to perform
these IP services. Moving to Wipro, with its extensive BPO
experience, international reach and global delivery capabilities,
ensured not only efficiency but also consistency in the way
Microsoft does business.
Microsoft facilitated the transition of processes to Wipro by
leading domain training for Wipro’s team. Wipro correspondingly
developed the LPO framework, tools, trainings, controls and metrics
required to drive high productivity and reduced costs for
Microsoft. Wipro’s operational rigor, application of tools and
various quality improvement methodologies has led to significant
gains in both quality and efficiency of the transferred processes.
These results have led Microsoft to add international docketing and
filing processes to the original US-only processes at Wipro.
Over the past two years, Wipro has developed an impressive IP
domain expertise and ability to work on a scale required for
Microsoft’s vast IP portfolio. Wipro and Microsoft continue to
jointly develop improved domain expertise, processes and case
management and work allocation tools to further streamline IP
processes.
“The dedicated Microsoft team at Wipro has become a fundamental
component of our global Patent operations function,” said Martin
Shively, GM of Patent Operations at Microsoft. “The Wipro team
works closely with our in-house team to manage one of the world’s
largest and most valuable patent portfolios.”
"The success of this partnership is testament to the innovation
and dedication demonstrated by Microsoft's IP team and Wipro's LPO
solutions professionals," said Saju A. Joseph, General Manager KPO
& LPO solutions, Wipro Technologies. "Wipro will continue to
integrate legal expertise with process and technology to reduce
overall legal cost for its clients,” he added.
Today Wipro and Microsoft continue to work together to expand
their global delivery partnership.
About Wipro
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is
the first PCMM Level 5 and SEI CMM Level 5 certified global IT
services organization. Wipro Technologies was recently assessed at
Level 5 for CMMI V 1.2 across offshore and onsite development
centers. Wipro is one of the largest product engineering and
support service providers worldwide. Wipro provides comprehensive
research and development services, IT solutions and services,
including systems integration, information systems outsourcing,
package implementation, software application management, and
datacenter managed services to corporations globally.
In the Indian market, Wipro is a leader in providing IT
solutions and services for the corporate segment in India, offering
system integration, network integration, software solutions and IT
services.
Wipro also has a profitable presence in niche market segments of
consumer products and lighting. In the Asia-Pacific and Middle East
markets, Wipro provides IT solutions and services for global
corporations. Wipro's ADS' are listed on the New York Stock
Exchange, and its equity shares are listed in India on the Stock
Exchange - Mumbai, and the National Stock Exchange.
For more information, please visit our website at
www.wipro.com.
Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth
prospects are forward-looking statements, which involve a number of
risks, and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. The risks
and uncertainties relating to these statements include, but are not
limited to, risks and uncertainties regarding fluctuations in our
earnings, revenue and profits, our ability to generate and manage
growth, intense competition in IT services, our ability to maintain
our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, our ability to manage our
international operations, reduced demand for technology in our key
focus areas, disruptions in telecommunication networks, our ability
to successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the
companies in which we make strategic investments, withdrawal of
fiscal governmental incentives, political instability, war, legal
restrictions on raising capital or acquiring companies outside
India, unauthorized use of our intellectual property, and general
economic conditions affecting our business and industry. Additional
risks that could affect our future operating results are more fully
described in our filings with the United States Securities and
Exchange Commission. These filings are available at www.sec.gov. We
may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
company’s filings with the Securities and Exchange Commission and
our reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us
or on our behalf.
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