Cooper Industries Quickly Responds to Customer Needs in the Wake of
Damage Done by Hurricane Sandy
DUBLIN, Nov. 12, 2012 /PRNewswire/ -- As several
states work to fully restore power in the wake of Hurricane Sandy,
many have been relying on products and services from Cooper
Industries. With first class solutions designed to help speed up
recovery during crises or natural disasters, Cooper not only
provides service to customers when it is needed most, but also goes
to extra lengths to accommodate those faced with major systems
problems. Even when faced with major problems brought on by
Hurricane Sandy, Cooper delivers.
(Logo:
http://photos.prnewswire.com/prnh/20101214/MM17721LOGO)
Cooper Power Systems has been working with utilities along the
eastern seaboard to restore power to millions with the help of
single-phase overhead transformers, fuses, protective equipment,
and connectors. Many of these products are engineered-to-order and
typically require longer lead times. With emergency communications
systems in place, flexing manufacturing capacity, air shipping
material in from the company's global supply base, and workers
willing to put in extra hours to get the job done, lead times on
some of these products has gone from weeks to days. Plus, five days
prior to the storm hitting the east coast, the company began
contacting utility customers to better anticipate their needs.
Cooper Power Systems maintains a designated storm response team as
part of its customer service center comprised of highly-trained
members who ensure quick and efficient power restoration for
customers throughout North
America. Customers can reach the 24-hour disaster response
support line by calling 262-367-1677.
The Cooper Bussmann Emergency Response Program is focused on
helping communities recover quickly by offering a QuikShip program
on more than 7,000 in-stock products. All disaster recovery orders
are entered with priority status, and available products are
shipped within 24 hours or even on the next flight out if needed.
Products and solutions can be ordered via email at
orderentry@cooperindustries.com; by calling 636-527-3877 during
normal business hours in any time zone (8
am – 4:00 pm); or by calling
the emergency support line after hours at 314-995-1342.
Yet another division offering quick product shipment, Cooper
B-Line is dedicated to providing expedited services to customers
when they are faced with major infrastructure system issues due to
natural disasters. Thanks to its network of distribution centers
across the country, Cooper B-Line is able to ship products for
commercial, industrial, and utility markets to affected areas
within 24 hours. Customers can learn more by calling 800-851-7415
or by visiting www.cooperbline.com.
Cooper Crouse-Hinds also offers
priority services and shipping on a wide range of products.
Customers can email orders 24 hours/day and will receive priority
processing when including an email header of "DISASTER RELIEF –
EMERGENCY ORDER" or they can call in orders as needed. To
provide products quickly and locally, Cooper Crouse-Hinds also offers emergency
support and rapid delivery of some of its most popular and
in-demand materials. Special daily outbound shipments from
Crouse-Hinds serve the New England and mid-Atlantic Regions and can
be ordered via email at orders@cooperindustries.com; by calling
866-764-5454 during normal hours (8
a.m. – 8 p.m.); or by calling
the emergency support line at 315-254-0641.
Standing ready to assist in efforts to rebuild, Cooper Lighting
offers thousands of innovative and reliable products that are
in-stock and available for same or next day shipment for
residential, commercial, municipal, and utility applications. In
addition, Cooper Lighting's Quick Ship program also
provides made-to-order products with shipment dates starting
at five days. Customers can learn more by calling
770-486-4800 or by visiting the Contact Us page on
www.cooperlighting.com.
When a disaster hits, Cooper Wiring Devices has the tools to
help ensure communities are able to get back on their feet.
Including a local inventory for emergency generator devices as well
as an Emergency Response Service Program, customers can get what
they need quickly and efficiently. Emergency response services are
available 24/7 by fax, email (CWDorder@cooperindustries.com), or by
calling a dedicated team member at 866-853-4293.
"During these tough times, we are working with customers along
the eastern seaboard to ensure necessary products and solutions are
available and shipped out as quickly as possible," said Cooper
Industries chairman and CEO, Kirk
Hachigian. "As a company, it is our goal to minimize
downtime in the hopes of helping those affected by Hurricane Sandy
restores a sense of normalcy to their lives. We will continue
working around the clock to provide products and services as clean
up and recovery efforts continue."
To learn more about the products and solutions available for
priority shipping, visit www.cooperindustries.com.
About Cooper Industries
Cooper Industries plc (NYSE: CBE) is a global electrical
products manufacturer with 2011 revenues of $5.4 billion. Founded in 1833 Cooper's
sustained success is attributable to a constant focus on innovation
and evolving business practices, while maintaining the highest
ethical standards and meeting customer needs. The Company has
seven operating divisions with leading market positions and
world-class products and brands, including Bussmann electrical and
electronic fuses; Crouse-Hinds and CEAG explosion-proof electrical
equipment; Halo and Metalux lighting fixtures; and Kyle and
McGraw-Edison power systems products. With this broad range
of products, Cooper is uniquely positioned for several long-term
growth trends including the global infrastructure build-out, the
need to improve the reliability and productivity of the electric
grid, the demand for higher energy-efficient products and the need
for improved electrical safety. In 2011 sixty-two percent of
total sales were to customers in the industrial and utility
end-markets and forty percent of total sales were to customers
outside the United States. Cooper has manufacturing
facilities in 23 countries as of 2011. For more information,
visit the website at www.cooperindustries.com.
Contact:
|
Mike
Petrasek
|
|
(412)
394-6611
|
|
michael.petrasek@bm.com
|
SOURCE Cooper Industries plc