TORONTO, Nov. 26, 2012 /PRNewswire/ -- Aditya Birla
Minacs, a global business solutions company (subsidiary of Aditya
Birla Nuvo), today announced that it has set up a new center in
Mexico City, Mexico in partnership
with Qualfon, a leading global BPO provider with proven LATAM
contact center experience. This center will provide customer
support services to Minacs' clients in North America.
The 600-seat center will offer a wide range of facilities to
employees in a world-class working environment. Qualfon will
partner with Minacs to provide customer service support in English
and Spanish to its clients. Senior Minacs executives will provide
leadership onsite to ensure the delivery of a world-class service
experience to customers.
Commenting on the new partnership with Qualfon and the focus of
the Mexico City delivery center,
Anil Bhalla, COO, North America
and Europe at Aditya Birla
Minacs said, "With this new center, we are strengthening our LATAM
presence and solution offering to add to Minacs' presence in
Jamaica and the Dominican Republic. This enables our clients
to be even closer to their customers. Combined with Minacs' Value
Partnering strategy, our Mexico
location will ensure that we better support the achievement of
business outcomes that our clients are seeking. Qualfon is a highly
respected outsourcing services provider in the LATAM market, and we
are delighted to partner with them. I am confident that the
synergies between our two companies will deliver immense value to
our clients."
"We are pleased to be working with such a respected company like
Aditya Birla Minacs and to support its high quality customer
lifecycle solutions," said Mike
Marrow, the Chief Executive Officer (CEO) of Qualfon.
"Minacs' customized client solutions based on its deep domain
expertise in its focus industries, combined with Qualfon's
LATAM experience and our highly-engaged and highly-tenured
workforce will indeed provide superior solutions for clients and
their customers."
Qualfon is a global business process outsourcing (BPO) company
currently operating with more than 10,000 employees across
Mexico, Costa Rica, Guyana, and the
Philippines. This partnership helps Aditya Birla Minacs
expand its operational base in Central
America in the vanguard of capitalizing on other market
opportunities in the region, access Qualfon service delivery and
expertise in the region, and offer the unique benefits of
Mexico-based support to its
clients.
About Aditya Birla Minacs
Aditya Birla Minacs is a leading
business solutions company that partners with global corporations
in the manufacturing, retail, telecom, technology, media and
entertainment, banking, insurance, healthcare and public sectors.
We leverage years of process, domain and technology expertise to
deliver superior business value to clients with our seamless
Customer Lifecycle, Marketing, Finance and Accounting, Procurement
and IT solutions and services. 20,300 Minacs experts across 3
continents and 36 centers spanning Canada, Germany, Hungary, India, Jamaica, the Dominican Republic, the Philippines, the UK and USA power our solutions through a global
delivery model that helps our clients enhance revenues,
profitability and customer service. Visit
www.minacs.adityabirla.com for more information.
About Qualfon
Qualfon has a strong track record of customer care growth and
operational leadership. We have been servicing our BPO clients
since our founding in 1996, and today, we have more than 10,000
call center agents servicing our International base of clients.
Qualfon operates in the
Philippines, Guyana,
Mexico and Costa Rica and will soon launch operations in
the USA. Qualfon has a values
centered culture focused on our people and in return our people
provide us with outstanding tenure. This tenure helps us achieve
great performance and our low turnover helps keep our prices very
competitive.www.qualfon.com
Safe Harbor
Certain statements here concerning our future prospects are
forward-looking statements, which involve a number of risks and
uncertainties that could cause actual results to differ materially
from those in such forward-looking statements. We may, from time to
time, make additional written and oral forward-looking statements,
including statements contained in our filings with the regulators
in India and to our reports to
shareholders. We do not undertake to update any forward-looking
statement that may be made from time to time by us or on our
behalf.
For further information, please contact:
Joanne Morrison
Aditya Birla Minacs
Email: media@minacs.adityabirla.com
Tel: +1 647 213 3428
SOURCE Aditya Birla Minacs