ATLANTA, Nov. 27, 2012 /PRNewswire/ -- Corporate
travel managers again rated Delta Air Lines No. 1 in this year's
Business Travel News Annual Airline Survey. The airline
ranked first among all carriers in key categories including: Value
of Relationships with Account Managers and Sales Representatives;
Distribution Channels; Complaint/Problem Resolution; Quality of
Customer Service; and Networks, Airline Partnerships and
Frequencies.
(Logo:
http://photos.prnewswire.com/prnh/20090202/DELTALOGO )
Delta also earned the distinction of being the first carrier in
the survey's 15-year history to be rated No. 1 in all 10
categories.
"This award reflects how our most important corporate customers
continue to embrace the $3 billion we
are investing to improve our flying experience while highlighting
the hard work and service commitment of our 80,000 employees," said
Ed Bastian, Delta's president.
"Recognition from our most frequent customers is the most important
recognition we can receive. To finish first a second year in a row
and in all 10 service delivery categories is a great
acknowledgement of our efforts to build a better
airline."
"We offer our congratulations to Delta Air Lines for their
strong showing across all the categories we measured in our latest
Annual Airline Survey. Their efforts over the past several years
are clearly resonating within the business travel community," said
Tim Reid, vp-Group publisher, The
BTN Group.
Through 2013, Delta is investing more than $3 billion in airport facilities, global
products, services and technology to enhance the customer
experience in the air and on the ground. Customer improvements
include a $1.2 billion facility
renovation at New York-JFK's Terminal 4, a $160 million project to modernize LaGuardia's
Terminals C and D, as well as updating the Los Angeles airport jet bridges, baggage claim
hall and ticket counter areas and other facility improvements in
Salt Lake City and Seattle.
Onboard Delta is adding full flat-bed seats to all BusinessElite
cabins and enhancing in-flight food, beverages, entertainment and
amenities. In 2012 Delta expanded its popular Economy Comfort
seating and completed Wi-Fi access to its fleet of more than 800
two-class aircraft. Beginning in 2013, customers will benefit from
additional productivity and entertainment options when the airline
adds streaming content to all two-class aircraft and satellite
based Wi-Fi to its fleet of international widebody aircraft.
In and around the airport, Delta is updating technology on
delta.com and at kiosks to enhance the purchase experience and
improve transaction times. The airline also is adding recharging
stations at more than the 30 airports, supplying power to
customers' electronic devices.
Operationally, Delta's on-time and completion factor rank among
the industry's best, while its results in mishandled baggage and
customer complaints have decreased 24 percent and 37 percent,
respectively, compared to 2011.
The annual Business Travel News survey is voted on by
corporate travel managers who are key influencers of business
travel decisions. Participating airlines surveyed include American,
Southwest, United and US Airways.
Delta Air Lines serves more than 160 million customers each
year. During the past year, Delta was named domestic "Airline of
the Year" by the readers of Travel Weekly magazine, was
named the "Top Tech-Friendly U.S. Airline" by PCWorld magazine for
its innovation in technology, won the Business Travel News Annual
Airline Survey and was the recipient of 12 Executive Travel
Magazine Leading Edge Awards for U.S. airlines. With an
industry-leading global network, Delta and the Delta Connection
carriers offer service to nearly 313 destinations in 58 countries
on six continents. Headquartered in Atlanta, Delta employs 80,000 employees
worldwide and operates a mainline fleet of more than 700 aircraft.
A founding member of the SkyTeam global alliance, Delta
participates in the industry's leading trans-Atlantic joint venture
with Air France-KLM and Alitalia. Including its worldwide alliance
partners, Delta offers customers more than 13,000 daily flights,
with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis,
Minneapolis-St. Paul, New York-LaGuardia, New York-JFK,
Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The
airline's service includes the SkyMiles frequent flier program, a
world-class airline loyalty program; the award-winning
BusinessElite service; and more than 50 Delta Sky Clubs in airports
worldwide. Delta is investing more than $3
billion through 2013 in airport facilities and global
products, services and technology to enhance the customer
experience in the air and on the ground. Customers can check in for
flights, print boarding passes, check bags and review flight status
at delta.com.
SOURCE Delta Air Lines