SAN MATEO, Calif., April 17, 2014 /PRNewswire/ -- Viralheat, a
leading provider of enterprise social media monitoring and
management software, announced today that it is adding integration
with Salesforce Desk.com, the all-in-one customer support app for
fast-growing companies, to its world-class analytics
platform. Viralheat empowers businesses to perform all of
their social content needs within a single social management
platform.
The new integration follows Viralheat's recent announcement of
its Salesforce Sales Cloud integration, further bridging the gap
between social, and other business and enterprise functions.
"Social data provides a gold mine of valuable information that
businesses are just now starting to learn how to identify and use
effectively in their customer support strategies," said Viralheat
CEO, Jeff Revoy. "Social media
channels are ripe stomping grounds for online conversations around
businesses and brands of all sizes and this integration will
provide real-time and seamless sharing of these conversations with
the core support teams."
The integration allows businesses to connect their Desk.com
account with Viralheat to create and manage support tickets for
mentions on multiple social accounts, as well as facilitate the
online conversations through allowing representatives to respond
directly to the user. The integration also includes the
ability to take an online mention and automatically create a case
in Desk.com with the option to assign a priority level or send it
directly to a designated sales or support associate in Sales
Cloud.
The Desk.com integration is available on all Enterprise
plans. More details about the Viralheat Enterprise plan can
be found at www.viralheat.com/enterprise.
About Viralheat: Viralheat is the comprehensive social media
marketing platform that offers monitoring, publishing, analytics,
and reporting in a single intuitive interface. With patent-approved
technology, Viralheat is leading the way in predictive social
analytics to drive sales leads.
Global brands, such as Deutsche Telekom, Transamerica, Yamaha,
and the First National Bank of Omaha use Viralheat to improve their sales,
marketing and support efforts. Situated in Silicon Valley, CA,
Viralheat is backed by the Mayfield Fund. Visit
www.viralheat.com @viralheat #viralheat
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SOURCE Viralheat