CHEVY CHASE, Md., April 17, 2014 /PRNewswire/ -- In today's
economic environment, employers in all industries are looking for
new and creative ways to provide exceptional customer service,
improve patient experience, boost employee engagement, inspire
leadership, and create sustainable culture transformation.
Since The Ritz-Carlton Leadership Center opened its doors
in 1999, organizations from diverse industries—such as Healthcare,
Automotive, Finance, Transportation, Legal, Energy, Technology,
Retail, Fitness, Insurance, Human Resources, and Hospitality—have
benefitted from its courses and advisory services.
"While customer service has seen a decline in several
industries, The Ritz-Carlton has continued to increase its business
and offer its guests unparalleled levels of customer service," said
Diana Oreck, Vice President of The Ritz-Carlton
Leadership Center. "This can only be done through highly trained
and motivated employees who act out of a personal commitment to
achieving the company's goals and values."
To help organizations improve their service excellence culture,
The Ritz-Carlton Leadership Center offers full-day courses at
Ritz-Carlton hotels and resorts around the globe. By benchmarking
the business practices of The Ritz-Carlton, attendees - including
senior executives, managers and employees - learn proven and
actionable strategies for creating sustainable change,
outperforming the competition and strengthening employee and
customer loyalty.
Staffed with certified leadership training professionals and
expert advisors, The Leadership Center has been #1 in "Training"
Magazine's Top 125 companies and inducted into their Hall of Fame.
The passionate and knowledgeable speakers from The Ritz-Carlton
Leadership Center also lead training sessions, speak at
conferences, and give keynotes to audiences around the world. The
reviews are in - their presentations are practical, compelling and
memorable. Organizations can request keynotes (up to two hours),
half-day (three hours), or full-day (six hours) presentations.
Companies that would like to observe The Ritz-Carlton Ladies and
Gentlemen in action may participate in The Ritz-Carlton Experience.
This program takes place at select Ritz-Carlton hotels and includes
two core courses, an Employee Panel, A Daily Line-Up, and a closing
Debrief.
The Leadership Center also offers an intensive, multi-day
Executive Education Program for senior leaders who wish to create
positive change in their organizations in the areas of engagement,
service and improved business results. Executives explore the
strengths and global leadership principles of The Ritz-Carlton in
legendary service, quality sciences, talent management, engagement,
strategic planning, execution and accountability.
"Leaders understand that only through motivated and empowered
employees can customers receive superior levels of service,"
said Ms. Oreck.
Through advisory services, businesses and healthcare
organizations can work with The Senior Advisors of The Leadership
Center to refine and improve organizational culture. Culture is
extremely important because not only does it impact productivity,
efficiency, and engagement, but it also reduces re-work and
mistakes. The Ritz-Carlton has developed an evidence-based,
multi-stage research method that helps organizations achieve
sustainable culture change.
Developing a culture of service excellence is a continuous
journey. For updates on The Leadership Center, please visit
LinkedIn. To make a reservation for upcoming courses or to
plan an on-site presentation, please call +1 (301)
547-4806.
About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 85 hotels
in the Americas, Europe,
Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential
projects are under development around the globe. The Ritz-Carlton
is the only service company to have twice earned the prestigious
Malcolm Baldrige National Quality Award, an award that originated
in 1987. Its purpose is to promote the awareness of quality
excellence, recognize quality achievements of companies and
publicize successful quality strategies. The Ritz-Carlton Hotel
Company won the award in 1992 and 1999. For more information, or
reservations, contact a travel professional, call toll free in the
U.S. 1-800-241-3333, or visit the company web site at
www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a
wholly-owned subsidiary of Marriott International, Inc.
(NASDAQ:MAR).
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SOURCE The Ritz-Carlton Hotel Company, L.L.C.