ORLANDO, Fla., Nov. 3, 2014 /PRNewswire/ -- The International
Executive Housekeepers Association (IEHA) and Kimberly-Clark
Professional announced today the launch of the Heart of Hospitality
Program to provide executive housekeepers with tools and resources
to educate, empower and recognize housekeeping staff. As the
cornerstone of the program, an annual Heart of Hospitality Award
will be given to recognize exceptional housekeepers who enhance the
hotel guest experience.
How important is the guest experience? Studies have shown that
66 percent of Americans are willing to spend an average of 13
percent more with businesses that provide excellent customer
service. On the other hand, 82 percent of consumers have stopped
doing business with a company because of a negative experience.
"Housekeepers are the heart of a hotel, but they don't always
receive the recognition they deserve," said Mary Remson, IEHA executive director. "With the
Heart of Hospitality Award, we are looking to change that by
putting a program in place to honor the critical role of
housekeepers in ensuring guest satisfaction."
"We are excited to partner with IEHA on this recognition program
as a way to acknowledge the hard work and commitment of
housekeeping staff," said Ronnie
Phillips, Ph.D., hospitality segment leader, Kimberly-Clark
Professional. "At Kimberly-Clark Professional, we understand the
important role that housekeepers play not only in helping ensure
the health and well-being of guests and employees, but also in
driving repeat guests and hotel brand loyalty."
2015 Heart of Hospitality Award
Designed by IEHA and Kimberly-Clark Professional, the inaugural
Heart of Hospitality Award launches in 2015. Housekeeping
executives will be able to nominate exceptional housekeepers for
the award.
Nominations will open in January
2015 and remain open through July
2015, with winners recognized at the IEHA 49th Annual
Conference and Convention in November
2015. All nominations will be reviewed by the IEHA
recognition committee, who will then select the winners.
Heart of Hospitality Program Components
In support of the Heart of Hospitality Award, the Heart of
Hospitality Program also will include a variety of educational
resources and recognition tools, such as a housekeeping guide,
inspirational posters and recognition cards, to empower
housekeeping executives and their staffs to own the guest
experience.
About IEHA
IEHA is a 3,500-plus professional member
organization for persons employed in facility housekeeping at the
management level. The organization was founded in 1930 in
New York City, and is now located
in Westerville, Ohio, a suburb of
the State's capitol, Columbus. Executive Housekeepers are managers
who direct housekeeping programs in commercial, industrial or
institutional facilities. They supervise staffs ranging from a few
to several hundred people and handle budgets from a few thousand
dollars to millions. IEHA provides members with an array of
channels through which they can achieve personal and professional
growth. www.ieha.org
About Kimberly-Clark
Professional
Kimberly-Clark Professional partners
with businesses to create Exceptional Workplaces* helping to make
them healthier, safer, and more productive. Key brands in this
segment include: Kleenex, Scott, WypAll, Kimtech, and Jackson
Safety. Kimberly-Clark Professional, located in Roswell, Ga., is one of Kimberly-Clark
Corporation's four business sectors. To see how we are
helping people the world over work better, please visit
www.kcprofessional.com.
About Kimberly-Clark
Kimberly-Clark (NYSE: KMB) and
its well-known global brands are an indispensable part of life for
people in more than 175 countries. Every day, nearly a quarter of
the world's population trust K-C's brands and the solutions they
provide to enhance their health, hygiene and well-being. With
brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex and Depend,
Kimberly-Clark holds No. 1 or No. 2 share positions in more than 80
countries. To keep up with the latest K-C news and to learn more
about the Company's 142-year history of innovation, visit
www.kimberly-clark.com or follow us on Facebook or Twitter.
[KMB-B]
Logo -
http://photos.prnewswire.com/prnh/20140813/135974
Logo -
http://photos.prnewswire.com/prnh/20141101/155997LOGO
SOURCE Kimberly-Clark Corporation