PALO ALTO, Calif., Dec. 8, 2014 /PRNewswire/ -- Jive
Software, Inc. (Nasdaq: JIVE) today announced that Akamai
Technologies, Inc., the leading provider of cloud services for
delivering, optimizing and securing online content and business
applications, has launched a new Akamai Community built on the
JiveX external community solution. This self-service
solution is intended to accelerate Internet innovation across
Akamai's extensive global ecosystem, including thousands of
customers, partners, developers and employees. The community
enables them to share best practices, collaborate online and
exchange ideas more quickly and efficiently.
A nearly $2 billion software company, Akamai provides the
platform used by many of the world's top media, e-commerce,
enterprise and public sector organizations to deliver over two
trillion daily Internet transactions. Its new
JiveX-powered Akamai Community connects customers with
technical resources and subject matter experts through dedicated
collaboration spaces on topics of mission-critical importance to
their businesses, in areas such as web performance, media delivery,
cloud security, cloud networking and network operations. The
solution allows Akamai's constituents to get answers on their own
terms, in addition to traditional channels of support
communication.
"Akamai's mission is to accelerate innovation in our
hyper-connected world by supporting a fast, reliable and secure
Internet infrastructure. Our new community will drive this vision
forward by providing a centralized place to rapidly share and
disseminate the best practices for intelligent content delivery
across online businesses," said Judi
Cardinal, community and knowledge program manager at Akamai.
"We selected JiveX to underpin our self-service hub
because it offers the most intuitive external community solution
for bringing together every critical touch point we have with our
customers, as well as a no-compromises approach
to security."
The JiveX Community lets Akamai's customers and
partners assist each other in real time through discussions,
questions and answers, documents, blogs, ideas and polls. In
addition, it allows members to follow specific people, places or
content, and participate in interest groups with other like-minded
individuals on topics such as the financial services industry or
women in technology. The community also provides secure,
private groups for customers and partners to collaborate with their
account teams, offer feedback on ideas that can influence the
direction of the Akamai platform, and track the progress of
specific requests. Beginning early next year, guests will be able
to register for the Akamai Community and collaborate in all public
spaces.
"It's gratifying to work with Akamai and help them expand their
competitive advantage by embracing and facilitating meaningful
communication and collaboration across their ecosystem of
customers, partners and developers," said Chris Masino, senior vice president of worldwide
sales at Jive Software. "Akamai is pursuing a rapid growth
trajectory, and as the company scales, its JiveX
community will further accelerate organic growth by helping to
increase customer satisfaction, loyalty and retention, while also
reducing the cost of client support."
JiveX is an out-of-the-box, cloud-powered external
community solution that lets companies connect, communicate and
collaborate with their customers and partners – providing
best-in-class experiences that drive brand affinity and repeat
business. Jive has helped businesses around the world increase
customer satisfaction, reduce content creation costs, and improve
call deflection rates.
About Akamai
Akamai® is the leading provider of cloud
services for delivering, optimizing and securing online content and
business applications. At the core of the Company's solutions is
the Akamai Intelligent Platform™, providing extensive reach,
coupled with unmatched reliability, security, visibility and
expertise. Akamai removes the complexities of connecting the
increasingly mobile world, supporting 24/7 consumer demand, and
enabling enterprises to securely leverage the cloud. To learn more
about how Akamai is accelerating the pace of innovation in a
hyperconnected world, please
visit www.akamai.com or blogs.akamai.com, and follow
@Akamai on Twitter.
About Jive Software
Jive (NASDAQ: JIVE) is the leading
provider of modern communication and collaboration solutions for
business. Recognized as a leader by the industry's top analyst
firms in multiple categories, Jive enables employees, partners and
customers to work better together. More information can be found
at www.jivesoftware.com.
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SOURCE Jive Software