DALLAS, Sept. 24, 2015 /PRNewswire/ -- AT&T* U-verse
TV® and DIRECTV® have the highest customer
satisfaction among TV service providers in the North Central
Region, with DIRECTV earning the top spot in the East region as
well, according to the J.D. Power 2015 Residential Television
Service Provider and ISP Satisfaction StudiesSM released
today.
In addition, AT&T High Speed Internet ranked highest in
customer satisfaction among Internet service providers in the North
Central Region, the study shows.
DIRECTV and AT&T U-verse TV** and High Speed Internet ranked
highest in overall satisfaction in the two studies that give
customers the chance to evaluate performance and reliability, cost
of service, communication, billing, and customer service. The TV
study also ranks programming.
"We are honored to receive these customer rankings from J.D.
Power," said John Stankey, CEO – AT&T Entertainment &
Internet Services. "We're proud of our history in this area and we
know customers have many choices for TV and broadband, so it's
gratifying to see that they place us at the top when it comes to
their own experience. Our goal going forward is to provide them
with an effortless entertainment experience anywhere."
AT&T and DIRECTV have added many features over the past year
that make the viewing and customer experience even better for
customers. For example:
- DIRECTV continued its 2-decade legacy of TV innovation by
becoming the first multi-channel video provider to offer 4K Ultra
HD programming direct to customers' TVs. Its new 4K Genie Mini makes it easier for customers to
watch 4K Ultra HD programming on a compatible 4K TV.***
- AT&T U-verse now offers more than 241 live channels on the
U-verse App for smartphones and tablets, with more than 201 of
those available to watch outside the home.
- DIRECTV added 22 out-of-home live streaming channels to the
DIRECTV Everywhere platform that provides customers with more than
120 in-home live streaming channels, over 10,000 on demand titles
from more than 65 networks.
- U-verse with AT&T GigaPower® is available in 15
metros today – and plans have been announced to offer AT&T
GigaPower in parts of the Jacksonville and Orlando, Fla., San
Antonio and St. Louis
metros. U-verse AT&T Internet speeds of up to 75Mbps are now
available in more than 70 markets across 21 states from coast to
coast.
- AT&T is making it easier for customers to reach out for
help with improved online tools. And it is improving network
performance with proactive testing that finds and fixes a problem
before AT&T even hears from a customer.
The rankings are the latest honor for AT&T U-verse. Earlier
this year, Frost & Sullivan recognized AT&T for its
leadership in high speed Internet services, awarding the company
the 2015 North American Competitive Strategy and Innovation
Leadership of the Year Award for Broadband. Frost & Sullivan
also named U-verse TV 2015 Video Company of the Year for excellence
in customer value, innovation and growth.
And for the 15th year in a row, DIRECTV ranked higher
in customer satisfaction than cable in the annual American Customer
Satisfaction Index survey.
Geographic and service restrictions apply to AT&T U-verse
services. For more information on AT&T U-verse — or to find out
if it's available in your area — visit www.att.com/u-verse.
*AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc.
**Requires qualifying device, U-family or higher TV plan and
Wi-Fi or data connection. Content may vary by device, TV plan, and
viewing location. Data charges may apply.
***Limited titles available. Additional equipment and fees
required.
About AT&T
AT&T Inc. (NYSE:T) helps millions around the globe connect with
leading entertainment, mobile, high speed Internet and voice
services. We're the world's largest provider of pay TV. We have TV
customers in the U.S. and 11 Latin American countries. In the U.S.,
our wireless network offers the nation's strongest 4G LTE signal
and the most reliable 4G LTE network. We offer the best global
wireless coverage*. And we help businesses worldwide serve their
customers better with our mobility and secure cloud solutions.
Additional information about AT&T products and services is
available at http://about.att.com. Follow our news on Twitter at
@ATT, on Facebook at http://www.facebook.com/att and YouTube at
http://www.youtube.com/att.
© 2015 AT&T Intellectual Property. All rights reserved.
AT&T, the Globe logo and other marks are trademarks and service
marks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of
their respective owners.
Reliability and signal strength claims based on nationwide
carriers' LTE. Signal strength claim based ONLY on avg. LTE signal
strength. LTE not available everywhere.
*Global coverage claim based on offering discounted voice and
data roaming; LTE roaming; voice roaming; and world-capable
smartphone and tablets in more countries than any other U.S. based
carrier. Coverage not available in all areas. Coverage may vary per
country and be limited/restricted in some countries.
AT&T U-verse TV and DIRECTV tied for the highest numerical
score among television service providers in the North Central
region in the proprietary J.D. Power 2015 U.S. Residential
Television Service Provider Satisfaction StudySM. The
study is based on 21,483 total responses measuring 7 providers in
the North Central region (IL, IN, MI, OH, WI) and measures consumer
satisfaction with television service. Proprietary study results are
based on experiences and perceptions of consumers surveyed in
November 2014, February, April, and
July 2015. Your experience may vary.
Visit jdpower.com
DIRECTV received the highest numerical score among television
service providers in the East region in the proprietary J.D. Power
2015 U.S. Residential Television Service Provider Satisfaction
StudySM. The study is based on 21,483 total responses
measuring 7 providers in the East region (CT, DE, MN, MD, ME, NH,
NJ, NY, PA, RI, VT, VA, DC, WV) and measures consumer satisfaction
with television service. Proprietary study results are based on
experiences and perceptions of consumers surveyed in November 2014, February, April, and July 2015. Your experience may vary. Visit
jdpower.com
AT&T received the highest numerical score among Internet
service providers in the North Central region in the proprietary
J.D. Power 2015 U.S. Residential Internet Service Provider
Satisfaction StudySM. Study based on 22,701 total
responses measuring 6 providers in the North Central region (IL,
IN, MI, OH, WI) and measures satisfaction of consumers with their
internet service provider. Proprietary study results are based on
experiences and perceptions of consumers surveyed in November 2014, February, April, and July
2015. Your experiences may vary. Visit jdpower.com.
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SOURCE AT&T Inc.