LINCOLNSHIRE, Ill.,
Sept. 28, 2015 /PRNewswire/
-- Zebra Technologies Corporation (NASDAQ: ZBRA), a global
leader in solutions and services that provide real-time visibility
into organizations' assets, people and transactions, today released
the results of a research study that details the mobility plans of
companies with North America field
and fleet operations as they seek ways to operate more
intelligently and responsively.
Zebra's 2015 Field Operations Vision Study found that 70 percent
of field and fleet management personnel expect budget increases for
mobility over the next five years as they focus on the strategic
priorities of revenue generation, operational efficiency and
reducing operating costs.
KEY FACTS
Revenue Generation
- The most valued attributes for mobility were led by the need
for increased profitability (54 percent) and increased customer
service and loyalty (51 percent).
- More than half of those polled (56 percent) have automation
plans in progress and will prioritize customer relationship
management (CRM), knowledge management and business intelligence to
improve revenue growth and customer management.
- Only 28 percent of respondents accept mobile payment in the
field today but 45 percent expect to support it by 2020.
Operational Efficiency and Cost Reduction
- More than 60 percent of respondents have undergone a mobile
operations process re-engineering effort within the past year with
36 percent aiming to improve efficiency and productivity.
- The greatest growth is expected in creating automation
capabilities that help drive awareness for up-sell and cross-sell
opportunities and accessing interactive repair procedures and
videos for resolution information.
- The top three challenges facing field service management (FSM)
businesses today - margin pressures, increasing competition and
finding and retaining talent - are expected to remain the same in
2020.
Key Challenges and Opportunities
- Survey respondents believe wearable technology (41 percent),
big data/analytics (31 percent), and the Internet of Things (IoT)
(28 percent) will offer the best return on investment (ROI) over
the next five years.
- Respondents reported being influenced by traceability demands
for consumers, as well as being overwhelmed by data, the impact of
transportation costs, and need to monitor social media chatter for
product selection.
SUPPORTING QUOTES
Rick Steinbach, IT
Applications Development Manager, G&K Services
"G&K
Services has been in the uniform and facility services business for
more than 100 years, and mobile solutions have been a major part of
that service for the last ten years. We are working with Zebra
Technologies to deliver the third-generation mobile device, the
TC75, setting the framework for differentiating solutions and
allowing our field team to deliver superior service and meet the
commitment to our Customer Promise."
Mark Kroh, vice president and
general manager, North America Sales, Zebra
Technologies
"Zebra's Field Operations Vision Study revealed
that field and fleet operations are becoming more proactive,
customer-centric and business-driven through the increased
investment in mobile technologies. Decision makers believe the
future success of this profession lies within improved mobility
tools. As a result, they are empowering their field and fleet
operators to maximize their role as the first – and sometimes only
– customer contact in order to improve profitability and customer
loyalty as well as reduce costs."
SUPPORTING RESOURCES
White Paper: 2015 Field
Operations Study
Website: Zebra Technologies
Facebook: Zebra Technologies
Twitter: @ZebraTechnology
About Zebra Technologies
Zebra (NASDAQ: ZBRA) makes businesses as smart and connected as
the world we live in. Zebra tracking and visibility solutions
transform the physical to digital, creating the data streams
enterprises need to simplify operations, know more about their
businesses, and empower their mobile workforces. For more
information, visit www.zebra.com.
Media Contact:
Bill
Abelson
Zebra Technologies
+1-917-952-2551
bill.abelson@zebra.com
Industry Analyst Contact:
Carolyn Buerger
Zebra Technologies
+1-224-316-0066
carolyn.buerger@zebra.com
Zebra Technologies, Zebra and the Zebra logo are trademarks or
registered trademarks of Zebra Technologies Corporation and are
used under license. Third-party trademarks mentioned are the
property of their respective owners. ©2015 Zebra Technologies
Corporation. All rights reserved.
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SOURCE Zebra Technologies Corporation